Most items can be returned within 90 days of purchase with a receipt. If you don’t have the receipt, you may receive store credit for the lowest selling price; some items and online orders have different rules, and gift cards are non-returnable.
The following article explains the standard window, key exceptions, how to initiate a return, and what to expect for refunds or exchanges.
Standard return window and eligibility
The following points summarize the typical return window and basic eligibility guidelines.
- Return window: Most new or unopened items purchased in-store or online can be returned within 90 days of purchase.
- Receipt: A receipt or proof of purchase is typically required to receive a full refund to the original payment method.
- Without a receipt: If you don’t have a receipt, you may receive store credit for the lowest selling price within 90 days.
- Online orders: Online purchases can be returned in-store or by mail, depending on the item and return policy for that order; in-store refunds without a receipt may require photo ID.
- Core returns: Cores (exchangeable parts) must be returned within 90 days to receive the core refund; the core must be in acceptable condition.
- Gift cards: Gift cards are not eligible for return.
These guidelines are general and apply to most items; always check your receipt or the product page for item-specific terms.
Items and exceptions
While the 90-day window covers most automotive parts, some items have different rules or are not eligible for returns. Always verify at purchase or on your order confirmation, as policies can vary by item, location, or whether the item was purchased online or in-store.
Special orders and installed items
Some special-order items or parts that have been installed may have limited or no return eligibility, or may require different terms. Always confirm the returnability of a specific item at the time of purchase or via customer service.
Gift cards and digital orders
Gift cards purchased from Advance Auto Parts are not returnable. Digital orders follow the standard return rules for refunds to the original payment method if eligible.
Refund timing
Refunds are issued to the original payment method. The time it takes for a refund to appear on your statement varies by issuer and payment method, but most refunds post within a few business days of processing the return.
How to start a return
To initiate a return, you can bring the item and receipt to a participating Advance Auto Parts store, or start an online return for online orders via the Advance Auto Parts website. Include all original packaging and accessories when returning.
- In-store: Bring the item, packaging, and receipt; a store associate will process the return or exchange.
- Online: Start the return through your online order, then follow the instructions to ship the item back or return in-store, as applicable.
Having your order number handy speeds up the process.
Summary
Advance Auto Parts generally offers a 90-day return window for most items with a receipt. Without a receipt, refunds are typically issued as store credit for the lowest sale price. Gift cards are not refundable, and some items such as special orders or installed parts may have different terms. Always check the specific item terms and your receipt or order confirmation for the exact policy, and consider starting your return at the store if you need it resolved quickly.